FAQ - POP Email Clients - Existing Accounts

Description: The steps below assume that you have a valid, active email account already setup with SolutionPro. While you are in the Mac Mail program, perform the following steps:

1. Click Mail at the top left of the window
2. Click Preferences
3. Select the Accounts Icon at the top
4. Type in the following for the Incoming Mail Server: mail.spro.net
   
   NOTE: OPTIONAL If you have your own domain name and your email does not end with @spro.net, you can change the POP3 & SMTP server settings to: mail.yourdomain.com
   
   
5. Type your Full Email Address in the Username field
6. Type your Password
7. Click the Outgoing Server SMTP Dropdown
8. Click Edit Server List
9. Type mail.spro.net in the Server Name filed
10. Click Advanced
11. Click Use Custom Port
12. Type 587 in the Custom Port field
13. Uncheck  Use Secure Socket Layer SSL
14. Select Password from the Authentication dropdown
15. Type your Full Email Address for the Username
16. Type your Password
17. Click Ok
18. Click Close

That’s it!

NOTE: If you are unable to send email after you have changed these settings it is possible that your internet service provider may be blocking your outbound email for security reasons. Providers such as Cableone, Verizon, and Clear have been known to do this. If this scenario applies to you, all outgoing email support questions will need to be directed to your ISP. SolutionPro does not have the ability to manage outbound email restrictions set in place by an internet service provider.