FAQ - POP Email Account Management

Description: This document provides instruction on how to manage the SPAM, Virus, & Quarantine settings of a POP email account.

IMPORTANT NOTE: All email accounts by default come with our integrated Spam filtering service. The personal Spam filter works to filter Spam messages regardless of whether you use Webmail or a client like Outlook Express. By default, the Spam filter quarantines Spam messages in a folder called "Spam". This folder is viewable in your webmail. We recommend that you routinely check this folder to ensure no legitimate email is getting caught. All quarantined mail is automatically deleted after 10 days without notification. The Spam caught in your quarantine does not count against your email account storage.

Logging In To Your Spam Quarantine Via Webmail

1. Open your Web Browser
2. Type in the URL: webmail.spro.net or mail.domainname.com
3. Type in the Username (Full Email Address)
4. Type in the Password 
   
   NOTE: Webmail Lite is the preferred view setting.
   
   
5. Click Sign In
6. Click the Spam folder in the left column under Trash.

NOTE: This folder can also be referred to you as your quarantine. The contents in this folder are considered Spam. If legitimate email is stuck here, is likely that the senders email provider has a mis-configured server, poor Spam reputation on the internet, the body of the email contains key words and or formatting that is suspicious, or the person is in your block list.

Unblocking Legitimate Email From Your Spam Quarantine Via Webmail

To allow/unblock a legitimate email make sure you have completed steps 1-6 above. Then follow the steps below to finish the process.

1. Click on the legitimate email
2. Click the Allow Sender button in the middle options section of the page

NOTE: After clicking the Allow Sender button all future email from that sender will automatically deliver to your inbox. The other existing messages will not be moved to your inbox automatically. You will have to repeat the process for the remaining messages. Lastly, If you use an email client such as Outlook the message will be delivered to your computer’s inbox the next time it does a send and receive.
 

Customizing & Configuring Spam, Virus, & Quarantine Settings Via Webmail  

The default settings should be enough to block incoming Spam, but still allow legitimate email to deliver to your inbox. These settings below are additional settings you can adjust for your email filtering service.

1. Click AntiSpam Settings in the lower left column
2. Click the Enable Or Disable Button on AntiSpam Settings if you want to Enable or Disable AntiSpam Feature.
   
   NOTE: Disabling the AntiSpam Feature is not recommended. A flood of unsolicited mail is subject to enter your mailbox even without any pre action on your behalf.
3. Adjust the AntiSpam Settings based on your needs. Below are the different levels you can apply.

a)      Normal

b)      Normal, (w/Quarantine) (SolutionPro RECOMMENDED)

c)       Strict

d)      Very Strict (w/Quarantine)

e)      Customize Rules (NOT RECOMMENDED)

NOTE: For descriptions of what each level of filtering does click the question mark bubble while logged into your account. The Normal w/o Quarantine option will enable the blocking of more spam overall but has the risk of rejecting legitimate mail from mis-configured mail servers. This method is truly the best and most modern way to keep Spam under control and stop spammers from even trying to Spam you at all. SolutionPro recommends that NEW users start with Normal w/ Quarantine and then migrate to Normal w/o Quarantine to reduce overall spam after you have become more familiar with Spam settings.

Editing The Approved & Blocked Senders List Via Webmail

If you would like to manually add or remove a sender to your approved (white list) or blocked (black list). The steps below assume that you have already successfully logged into your webmail account.

1. Click AntiSpam Settings in the lower left column
2. Adjust the Spam List Settings based on your needs. Below are the different levels you can apply

a)      From: Blacklist

b)      From: Whitelist

c)       Subject Blacklist

NOTE: For descriptions of what each level of filtering does click the question mark bubble while logged into your account.

NOTE: SolutionPro is not responsible for any email that is filtered, blocked, or lost do to mis-configured AntiSpam settings.

NOTE: If you or a sender receives a bounce back message and you know that the sender or receiver is legitimate, it is suggested that you add that user or their domain name to the From: Whitelist. This is also known as the approved senders list. You can do this by following the steps below. The same steps apply for blocking a sender.

1. Click From: Whitelist or From: Blacklist
2. Type the full email address or @domainname.com in the Enter New Value Field.
3. Click Add

NOTE: This will ensure the approved (white list) sender will go the inbox and the blocked (black list) sender will go to Spam.

Other Spam, Virus, & Quarantine Settings Information

NOTE: System wide black & white listing is not a supported feature. SEE EXAMPLE

EXAMPLE: abc.com wants to block (blacklist) all email coming from This e-mail address is being protected from spambots. You need JavaScript enabled to view it for all 30 of their users (system wide). This was possible in the old POSTINI system, but not with City Email. The address that requested for blacklisting must be individually added to all 30 email account blacklists. This feature may be available in the future.

Spam & Virus Settings Via Webmail – (Domain Owner Customers)

NOTE: Managing AntiSpam settings for individual or all domain users from the postmaster account is not a supported feature. This feature may be available in the future.

NOTE: System wide black & white listing is not a supported feature. SEE EXAMPLE

EXAMPLE: abc.com wants to block (blacklist) all email coming from This e-mail address is being protected from spambots. You need JavaScript enabled to view it for all 30 of their users (system wide). This was possible in POSTINI, but not with City Email. The address that requested for blacklisting must be individually added to all 30 email account blacklists. This feature may be available in the future.